Ray and Jock explain why customer success doesn’t just start when you take their money, and discuss whether we’re all going to flock back to the office after COVID-19.
In this episode
0:00 The Road of Dreams / Bones
0:29 Opening titles
0:42 Disconnect between pre- and post-sale
3:24 ProdPad’s approach to customer success
4:23 Service design looks holistically
7:51 The happy and unhappy paths
10:33 To work remotely or not?
13:34 Would you buy into WeWork?
16:47 The future of work
18:09 Flown for freelancers
20:36 Why we’re all still in offices
22:36 In-office salaries for remote working
23:43 Closing titles
Mentioned in this episode
Other books mentioned
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About The Pig Wrestlers
Ray Rafiq is the founder of increasingly larger businesses: Regent Street Cinema, Baker Street Bakery, Wigwamm, GetAgent, Unmortgage.
Jock Busuttil is the founder of Product People Limited, a freelance head of product, author and conference speaker, with over two decades’ experience helping technology companies. (jockbusuttil.com)
Recorded on 19 March 2021
Music: Crazy Glue (Instrumental Version) by Josh Woodward (CC-BY 4.0)